Step 3: Identify if you have a connect system

(If you don't have a CONNECT system, please skip to Step 4)

How to plug in the temporary cable to your Connect 10 system

What is a CONNECT system? It is a digital control system consisting of a metal cabinet and often a separate touch screen to enable the pool owner to control multiple devices installed on your pool equipment pad, including the gas heater. See images below. 

If you have a CONNECT system, your gas heater is very likely going to be connected to the CONNECT unit. By unplugging the gas heater from the CONNECT system, you will also lose power to the other devices that are controlled by CONNECT. 

Note: The Temporary Cable works as a shunt which compensates for the heater being unplugged. Please make sure to only use the cable that has been sent to you as this cable is specially designed for this process only.

 
You will require a special device (temporary cable) to be plugged into the CONNECT controller to restore power to the other equipment. This temporary cable will be sent to you within 3 working days of us receiving your completed registration. Please watch the video for instructions on where to attach the temporary cable to. This component will be removed by the technician after they have repaired the heater and re-connected it to the Connect10 system. 
 

How to fix the G4 Fault?

A G4 Fault may appear on the display screen of the chlorinator (EQ) after plugging in the dongle (Temporary cable) once the heater has been unplugged. This can occur when a device connected to the Connect 10 system with a temporary cable is not communicating or being read properly.

If you see the above error after plugging in your temporary cable, turn power off to the entire Connect system to reset it. If the error persists, please follow the these steps to clear the error:

1. Hit the “INFO” button on the EQ Chlorinator
2. Hit “Reset”
3. Go to the Connect 10 Touchscreen. Hit “Home”-->“All Off”-->“All Auto”
4. Check that the Chlorinator display says “Auto Sanitizing”. (Depending on the cycle it will either say ON or OFF)

What’s the difference in the recall process if you have a connect system?

 
GO TO STEP 2
GO TO STEP 4

RECALL HELPLINE

Call: 0800 576 961