Customer Service
Customer Service Hours: Mon-Fri 8.00am - 4.30pm NZT
Email: apac.nzservice@fluidra.com
Office Location
Location: 13 Douglas Alexander Pde, Albany Auckland 0632
Reception Hours: Mon-Fri 8.00am - 4.30pm NZT
Free Phone: 0800 807 665
Email: apac.nzservice@fluidra.com
Need some help? That's what we're here for! Please get in touch with us using one of the below options. Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.
- If you are an End User:
Talk to us via Live Chat (Support):
-
Click on this button 
at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!)
at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!) -
Service Hours: Mon-Fri 9.00am – 5.00pm EST
*
Please note that it does take about a minute for the system to see that you are there and change from Agent Offline to Chat with an Expert
Call our customer helpline: Our Zodiac Customer Service team are available for over-the-phone support on 1300 763 021 Mon-Fri 8.30am - 6.00pm EST.
To lodge a new service request/warranty claim please go to our myFluidra warranty portal.
- If you are a Trade Customer:
SERVICING THE AUSTRALIAN POOL AND SPA TRADE
FLUIDRA is Australia's premier manufacturer and supplier of residential and commercial equipment and parts to the swimming pool & spa industry.
Fluidra Australia has a network of five Distribution Centres and eight Fluidra Pro Centres servicing Trade Customers nationally with a complete range of AstralPool and Zodiac products and parts.
1300 MY FLUIDRA
Sydney - Seven Hills
Melbourne - Keysborough
Brisbane - Willawong
Townsville - Garbutt
Adelaide - Marleston
Gold Coast - Molendinar
Perth - Canning Vale