Step 1: Identify if your heater is affected

WHICH PRODUCTS ARE AFFECTED?

The following AstralPool gas heaters sold by Fluidra through swimming pool specialists between 1st December 2011 and 26th October 2020 form part of this campaign:

·         HiNRG Natural & LPG Gas Heaters - Model Numbers: 175, 250 and 400

·         ICI Natural & LPG Gas Heaters - Model Numbers: 200 and 400

·         Viron eVo Natural & LPG Gas Heaters - Model Numbers: 250, 350 and 450s.

The component which requires replacing is a common part used in each of the gas heater models listed above. The part has been in use in these models since December 2012. The AstralPool JX and HX gas heaters are NOT affected by this recall.

Please look at the images below for guidance on where you can find the Model Part Number and Serial Number. Please record this information as you will be required to include this in the Rework Booking Form. 

1: Part Number
2. Serial Number

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GO TO STEP 2

RECALL HELPLINE

Call: 0800 576 961